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Is Darth Vadar in your ITSM project?
When I started my current role of Total Quality Manager, my CIO lovingly dubbed me “Darth Vader”. In his view, Darth is the ultimate project manager and the CIO wanted the same qualities in me. The CIO...
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itSMF UK BIG4 Twitter Chat
itSMF UK’s new initiative for 2014, ‘The Big 4 Agenda’ kicked off last week with the first of the five scheduled Twitter Chats taking place. The chat featured Big4 Agenda Speaker and itSMF UK...
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The Internet of Things, Big Data and ITSM
Science fiction becoming science fact I have noticed recently during my travels with EasyVista, that Hotel staff have begun to offer two or three WIFI codes on check-in, in recognition of the fact that...
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Too much Shadow IT? Sunlight is the best disinfectant
“Sunlight is the best disinfectant” U.S. Supreme Court Justice Louis Brandeis. Could issues with Shadow IT be addressed by openness and communications? A lot of people confuse the term Shadow IT for...
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ITSM14 Preview: Simon Durbin with "Don't let SIAM cloud your judgement"
Simon Durbin of Information Services Group In the run up this year’s itSMF UK conference ITSM14, I chatted with Simon Durbin about his upcoming session entitled “Don’t Let SIAM Cloud Your Judgement”....
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Mobile: the new frontier for self-service
Artificial Intelligence on the service desk [Holly from RedDwarf]Google searches performed on a mobile device outstripped desktop searches (in certain territories), according to figures released last...
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